Customer Service is the corner stone of G.C. Evans and its business practice. David McNamer, Manufacturing Manager of G.C. Evans, is passionate about service, because this manufacturer of cooling, heating and pasteurizing equipment for the food and beverage industry owes its very existence to a total commitment to customer service.

In the late 1980’s, David’s father, Gerald McNamer, purchased the small company, which was in bankruptcy at the time, by assuming the company’s existing debt. Gerald McNamer saw the potential and began restructuring and mending customer relationships to put the business back on track.

Gerald McNamer immediately set out to rectify the customer service issue, and also identified opportunities for using the company’s core competencies in order to expand the product line. Cooling tunnels were added in order to solidify the company’s place in the food processing market, as well as pasteurizers that melded their expertise in both heating and cooling into one integral unit. While virtually every unit manufactured is custom engineered to a specific need, common to all is a commitment to deliver the most responsive customer service possible, from initial design through installation and follow-up service. David McNamer states, “Ten years ago we had 8 competitors in the beverage arena. Today, we have two or three. This is largely due to our insistence on superb customer service. It’s what we demand of ourselves and, it’s what we expect from our suppliers.”

While G.C. Evans is predominately an all-NORD operation, it has not always been that way. As David McNamer explained, “when I joined the company, we were using a NORD competitor’s units exclusively. Then 2008 rolled around while I was in charge of purchasing. Due to the challenging economic conditions that unfolded that year, we had to take a close look at all of our suppliers, including drives. At that same time, Steve Bolton, District Sales Manager from NORD Drivesystems, had been calling and speaking to me about NORD drives. We decided to give them a chance, and were in for some very pleasant surprises. Not only were the units less costly than comparable competitors, but they were really high quality and well-engineered units. What impressed us the most was the level of service we received from NORD. It’s really critical that we get the proper engineering support from our drive supplier, and with NORD, we got that. Steve Bolton brought Jim Alt, a NORD application engineer, to meet with us early in our relationship. We have never had an engineer from our former supplier visit us. And to our delight as we transitioned into becoming 100% NORD, we were always dealing with a single engineering contact within their company.”